DocsPlus for Windows / Mac

For licenses purchased before November 2020.

  

The webcam feed fills the screen

You can't take a photo because the webcam feed fills the entire screen, leaving you unable to continue.

Resolution

This can happen when using a high resolution webcam on a device with a low resolution screen.

To resolve the problem:

  1. Click Manage (or Program Management) in the Options ribbon tab.
  2. On the Camera tab, enable Reduce webcam size and click OK.

About this article
Published
21st January 2020
Last revised
16th December 2019
Applies to
  • Clicker for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
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