Error: "... there is a problem with SAPI5"
You receive this error when launching the software.
When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.
The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.
UNINSTALL Previous versions
If previous versions of our software are installed, uninstalling them may fix the problem.
If Co:Writer is installed, try this:
- Uninstall our software.
- Uninstall Co:Writer.
- Reinstall our software.
- Reinstall Co:Writer.
If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.
The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.
- 2nd November 2017
- Last revised
- 13th December 2019
- Applies to
- Clicker 6
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac