Error: "...problem connecting to our server" on iPad

When launching the app on your iPad, you receive this error message:
Unfortunately, there is a problem connecting to our server. Please check your Internet connection.


If your device can browse normal websites, something is blocking our apps from connecting to the internet.

Please instruct your IT Support to make accessible via HTTP (Port 80) and HTTPS (Port 443).

About this article
1st December 2020
Last revised
1st December 2020
Applies to
  • Clicker Books for iPad
  • Clicker Writer for iPad
  • DocsPlus Universal for iPad