DocsPlus

LearningGrids doesn't load in the DocsPlus Explorer

You click the LearningGrids icon in the DocsPlus Explorer but nothing happens.

Resolution

Windows

DocsPlus uses Visual C++ components to display the LearningGrids website. On rare occasions, these components don't register properly when DocsPlus gets installed.

To resolve the problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:

  1. Log into the computer as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and click Install.
  4. When the installation has finished, restart the computer.

Clicking the LearningGrids icon should now load the website correctly.

Mac

This problem can also happen on Macs running macOS Mojave (10.14) or newer.

To resolve the problem, download and install the latest version of DocsPlus (see below).


Downloads
About this article
Article Id
DPS12
Published
15th November 2017
Last revised
8th July 2019
Applies to
  • DocsPlus for Windows and Mac
Keywords

DocsPlus Voices

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