DocsPlus Universal for Chromebook

For subscriptions purchased after November 2020.

First, you’ll need to register your licenses and choose a password for your account.

Next, activate your licenses so that they will be ready to install.

Find out how to install the software on your Chromebooks.

Find out how to monitor, allocate and transfer licenses to different devices.

Contact our support team here if you run into any technical issues.

You'd like to share your DocsPlus files between devices or send them to other people.

App doesn't launch on Chromebook

The app is installed and appears in your Chromebook's Launcher but nothing happens when you launch it.

Please update your Chrome OS to the latest version:

Sign into your Chromebook and launch Chrome.
Click the 3-dot icon in the top-right corner, hover on Help and choose About Chrome OS.
Click Check for updates.
If an update is available, it will say Updating your device. Once it reaches 100%, restart the Chromebook so it can finish.

If your Chrome OS Version is lower than 86, but it says Your Chrome device is up to date when you try to update:

A Google Domain setting or technical problem may be preventing the update. For troubleshooting advice, visit:
https://support.google.com/chrome/a/answer/6238906.
Your Chromebook may be past its End of Life date and no longer receiving updates. To check your Chromebook's End of Life date, visit:
https://support.google.com/chrome/a/answer/6220366.

If you're confident that you're running the latest Chrome OS, but the app still doesn't launch, please contact Support.

About this article

Published

27th November 2017

Last revised

16th December 2019

Applies to