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Clicker 7 doesn't launch

Nothing seems to happen when launching Clicker 7, or you receive the following error message:
Internal exception occurred

Resolution

Sophos Antivirus

Sophos Antivirus has been known to prevent Clicker 7 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 7 to launch:

  1. Add this location to the standard scanning exclusion list:
     C:\Program Files (x86)\Crick Software

  2. Add these programs to the Exploit Mitigation Protection exclusion list:
    C:\Program Files (x86)\Crick Software\Clicker 7\Clicker 7.exe
    C:\Program Files (x86)\Crick Software\Clicker 7\CrickActivate.exe

  3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
    C:\Program Files (x86)\Crick Software\Clicker 7\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t use Sophos ourselves, so we aren't familiar with its settings.

Your Windows version is too old

Clicker 7 is compatible with: Windows 7, Windows 8, Windows 10

Clicker 7 is not compatible with: Windows XP, Windows Vista

To check which version of Windows your computer has:

  1. Hold the Windows key and press R to open the Run window.
  2. Type in winver and click OK.

A faulty network installation

Your IT Support may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your network.

If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.

In this situation, we recommend doing the following:

  1. Use Group Policy to uninstall Clicker 7 from all computers.
    If this isn't possible, see the related article below.
  2. Create a new folder in your chosen network share for the new MSI package.
  3. Perform the steps in the Install to computers on a network section of the installation instructions (see below). When prompted, provide a UNC path to the folder in Step 2.
  4. When the new MSI has been generated, deploy it to a test computer.
  5. If Clicker 7 launches correctly, deploy the new MSI to the remaining computers.

Software protection

Your computer may be running third-party software that monitors processes. Clicker 7 features advanced software protection to prevent piracy. This will stop Clicker 7 from launching if it thinks it’s being attacked.

We’ve successfully tested Clicker 7 with all major antiviruses.

However, we’ve received feedback that certain programs are incompatible:

  • Dependency Walker
  • Impero - a workaround is to add "Clicker 7.exe" as an injection exclusion from the Impero Server console.
  • Policy Central Enterprise
  • Print Audit 5
  • Sysinternals Process Monitor
  • Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add "Clicker 7.exe" to the list.
  • Sophos Antivirus - see above.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.


About this article
Published
1st November 2017
Last revised
16th November 2021
Applies to
  • Clicker 7
Keywords
  
  

Clicker 7 doesn't launch

Nov 1, 2017, 16:22 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Nov 16, 2021, 00:00 AM

Nothing seems to happen when launching Clicker 7, or you receive the following error message:
Internal exception occurred

Resolution

Sophos Antivirus

Sophos Antivirus has been known to prevent Clicker 7 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 7 to launch:

  1. Add this location to the standard scanning exclusion list:
     C:\Program Files (x86)\Crick Software

  2. Add these programs to the Exploit Mitigation Protection exclusion list:
    C:\Program Files (x86)\Crick Software\Clicker 7\Clicker 7.exe
    C:\Program Files (x86)\Crick Software\Clicker 7\CrickActivate.exe

  3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
    C:\Program Files (x86)\Crick Software\Clicker 7\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t use Sophos ourselves, so we aren't familiar with its settings.

Your Windows version is too old

Clicker 7 is compatible with: Windows 7, Windows 8, Windows 10

Clicker 7 is not compatible with: Windows XP, Windows Vista

To check which version of Windows your computer has:

  1. Hold the Windows key and press R to open the Run window.
  2. Type in winver and click OK.

A faulty network installation

Your IT Support may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your network.

If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.

In this situation, we recommend doing the following:

  1. Use Group Policy to uninstall Clicker 7 from all computers.
    If this isn't possible, see the related article below.
  2. Create a new folder in your chosen network share for the new MSI package.
  3. Perform the steps in the Install to computers on a network section of the installation instructions (see below). When prompted, provide a UNC path to the folder in Step 2.
  4. When the new MSI has been generated, deploy it to a test computer.
  5. If Clicker 7 launches correctly, deploy the new MSI to the remaining computers.

Software protection

Your computer may be running third-party software that monitors processes. Clicker 7 features advanced software protection to prevent piracy. This will stop Clicker 7 from launching if it thinks it’s being attacked.

We’ve successfully tested Clicker 7 with all major antiviruses.

However, we’ve received feedback that certain programs are incompatible:

  • Dependency Walker
  • Impero - a workaround is to add "Clicker 7.exe" as an injection exclusion from the Impero Server console.
  • Policy Central Enterprise
  • Print Audit 5
  • Sysinternals Process Monitor
  • Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add "Clicker 7.exe" to the list.
  • Sophos Antivirus - see above.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.

Product Types :
  • Clicker 7
supportkeywords :
  • launch
  • Print Audit 5
  • Dependency Walker
  • Process Monitor
  • Impero
  • C7WH5
  • C7WH33
Relates to
Related support downloads
  

Clicker 7 doesn't launch

Nov 1, 2017, 16:22 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Nov 16, 2021, 00:00 AM

Nothing seems to happen when launching Clicker 7, or you receive the following error message:
Internal exception occurred

Resolution

Sophos Antivirus

Sophos Antivirus has been known to prevent Clicker 7 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 7 to launch:

  1. Add this location to the standard scanning exclusion list:
     C:\Program Files (x86)\Crick Software

  2. Add these programs to the Exploit Mitigation Protection exclusion list:
    C:\Program Files (x86)\Crick Software\Clicker 7\Clicker 7.exe
    C:\Program Files (x86)\Crick Software\Clicker 7\CrickActivate.exe

  3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
    C:\Program Files (x86)\Crick Software\Clicker 7\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t use Sophos ourselves, so we aren't familiar with its settings.

Your Windows version is too old

Clicker 7 is compatible with: Windows 7, Windows 8, Windows 10

Clicker 7 is not compatible with: Windows XP, Windows Vista

To check which version of Windows your computer has:

  1. Hold the Windows key and press R to open the Run window.
  2. Type in winver and click OK.

A faulty network installation

Your IT Support may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your network.

If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.

In this situation, we recommend doing the following:

  1. Use Group Policy to uninstall Clicker 7 from all computers.
    If this isn't possible, see the related article below.
  2. Create a new folder in your chosen network share for the new MSI package.
  3. Perform the steps in the Install to computers on a network section of the installation instructions (see below). When prompted, provide a UNC path to the folder in Step 2.
  4. When the new MSI has been generated, deploy it to a test computer.
  5. If Clicker 7 launches correctly, deploy the new MSI to the remaining computers.

Software protection

Your computer may be running third-party software that monitors processes. Clicker 7 features advanced software protection to prevent piracy. This will stop Clicker 7 from launching if it thinks it’s being attacked.

We’ve successfully tested Clicker 7 with all major antiviruses.

However, we’ve received feedback that certain programs are incompatible:

  • Dependency Walker
  • Impero - a workaround is to add "Clicker 7.exe" as an injection exclusion from the Impero Server console.
  • Policy Central Enterprise
  • Print Audit 5
  • Sysinternals Process Monitor
  • Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add "Clicker 7.exe" to the list.
  • Sophos Antivirus - see above.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.

Product Types :
  • Clicker 7
supportkeywords :
  • launch
  • Print Audit 5
  • Dependency Walker
  • Process Monitor
  • Impero
  • C7WH5
  • C7WH33
Relates to
Related support downloads
  

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