Clicker 7

Clicker 7 doesn't launch

Nothing seems to happen when launching Clicker 7 or you receive the following error message:
Internal exception occurred


Your Windows version is too old

Clicker 7 is compatible with: Windows 7, Windows 8, Windows 10

Clicker 7 is not compatible with: Windows XP, Windows Vista

To check which version of Windows your computer has:

  1. Hold the Windows key and press R to open the Run window.
  2. Type in winver and click OK.

A faulty network installation

Your ICT Department may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your network.

If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.

In this situation, we recommend doing the following:

  1. Use Group Policy to uninstall Clicker 7 from all computers.
    If this isn't possible, use our Uninstall Clicker Tool.
  2. Perform the steps in the Install to computers on a network section of the installation instructions to generate a new Clicker 7 MSI package.
    Create a new folder in your chosen network share for the new MSI package and provide a UNC path to it when prompted.
  3. Deploy your new Clicker 7 MSI package to a test computer.
    If Clicker 7 launches correctly, deploy the MSI to the remaining computers.

Software protection

Your computer may be running third-party software that monitors processes. Clicker 7 features advanced software protection to prevent piracy, which will stop Clicker 7 from launching if it thinks it’s being attacked.

We’ve successfully tested Clicker 7 with all major antiviruses. However, we’ve received feedback that certain programs are incompatible:

  • Dependency Walker
  • Impero - a workaround is to add "Clicker 7.exe" as an injection exclusion from the Impero Server console.
  • Policy Central Enterprise
  • Print Audit 5
  • Sysinternals Process Monitor
  • Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 7 to the list.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, we would appreciate it if you could contact Support so we can update this list.

About this article
Article Id
1st November 2017
Last revised
1st November 2017
Applies to
  • Clicker 7

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