Clicker for Windows / Mac

Nothing seems to happen when launching Clicker 7, or you receive the following error message:
Internal exception occurred

Resolution

Sophos Antivirus

Sophos Antivirus has been known to prevent Clicker 7 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 7 to launch:

1. Add this location to the standard scanning exclusion list:
    C:\Program Files (x86)\Crick Software
   
   
2. Add these programs to the Exploit Mitigation Protection exclusion list:
   C:\Program Files (x86)\Crick Software\Clicker 7\Clicker 7.exe
   C:\Program Files (x86)\Crick Software\Clicker 7\CrickActivate.exe
   
   
3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
   C:\Program Files (x86)\Crick Software\Clicker 7\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t use Sophos ourselves, so we aren't familiar with its settings.

Your Windows version is too old

Clicker 7 is compatible with: Windows 7, Windows 8, Windows 10

Clicker 7 is not compatible with: Windows XP, Windows Vista

To check which version of Windows your computer has:

1. Hold the Windows key and press R to open the Run window.
2. Type in winver and click OK.

A faulty network installation

Your IT Support may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your network.

If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.

In this situation, we recommend doing the following:

1. Use Group Policy to uninstall Clicker 7 from all computers.
   If this isn't possible, see the related article below.
2. Create a new folder in your chosen network share for the new MSI package.
3. Perform the steps in the Install to computers on a network section of the installation instructions (see below). When prompted, provide a UNC path to the folder in Step 2.
4. When the new MSI has been generated, deploy it to a test computer.
5. If Clicker 7 launches correctly, deploy the new MSI to the remaining computers.

Software protection

Your computer may be running third-party software that monitors processes. Clicker 7 features advanced software protection to prevent piracy. This will stop Clicker 7 from launching if it thinks it’s being attacked.

We’ve successfully tested Clicker 7 with all major antiviruses.

However, we’ve received feedback that certain programs are incompatible:

• Dependency Walker
• Impero - a workaround is to add "Clicker 7.exe" as an injection exclusion from the Impero Server console.
• Policy Central Enterprise
• Print Audit 5
• Sysinternals Process Monitor
• Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add "Clicker 7.exe" to the list.
• Sophos Antivirus - see above.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.

Additional voices

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