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  • Installing DocsPlus

    Whether you’re upgrading from a previous version, or this is your first DocsPlus purchase, following these steps will ensure a successful DocsPlus installation.


    The first step is to register your serial number (printed on the license card in your DocsPlus box).

    This makes it possible to retrieve your serial number upon request if it becomes lost in the future, effectively safeguarding your purchase. It’s also required to manage your licenses.

    To register, please visit:

    Previous versions

    As best practice, we recommend uninstalling any old DocsPlus versions first, as it reduces the likelihood of problems later. Uninstalling won’t delete any saved work.

    To help with uninstalling DocsPlus from a Windows network (e.g. if DocsPlus was installed as part of a system image), you can use the DocsPlus Uninstall Tool.


    We always recommend downloading the latest installer, instead of using a DVD or an old network package.

    DocsPlus Windows Installer

    DocsPlus Mac Installer


    There are several ways to install DocsPlus:

    • Standalone – run the installer on an individual computer.
      • The Shared Files folder will be located on the computer itself.
    • Network – run the installer on your server to generate a unique network package, which can then be deployed to multiple computers simultaneously.
      • The Shared Files will be located on the network
    • System Image – run the installer on your server to generate a unique network package. Install the package to your image. After the image is deployed, activate DocsPlus on each computer via command line (Windows only).
      • The Shared Files will be located on the network

    Full instructions are provided in our Support section.


    DocsPlus requires activating before it can be used, so a license can be assigned to the computer.

    This usually happens automatically over the Internet during installation. If it fails for whatever reason, DocsPlus will require activation when launched. You can retry activating over the Internet, or exchange codes with our activation website (using another device if necessary).

    You don’t need to be logged in as an administrator to activate DocsPlus.

  • Clicker in International Schools

    I’ve just returned to the UK following a short trip to the Middle East. During the trip, I visited International Schools in Qatar, Dubai, and Abu Dhabi – running training and demonstration sessions on Clicker 7.

    The schools were unanimously enthusiastic about our software. They loved the way students of all abilities are supported in producing high quality work. The main challenge facing the schools is finding successful ways of supporting students with dyslexia, children on the autism spectrum, and students who speak English fluently but struggle to echo this competence in their writing – Clicker is effective at meeting all these needs.

    While running the sessions I picked out an aspect of our products that was drawing the attention of the schools. They really liked the fact our Clicker 7 Unlimited OneSchool License included home use for students – parents were pleased that they could use the software at home to continue the support offered in school.

    Finally, during the trip, I had a chance to catch up with Emma Dibden from Jumeirah English Speaking School. She told me about how they are using Clicker in the school, and the difference it has been making for the children. We will be publishing this success story in January next year, so keep your eyes on the blog!


  • Clicker 7 and DocsPlus on Thin Client Networks

    While the concept of thin client networks has been around for decades, they’ve been relatively unused by schools in the past. However, recent technologies have made thin clients an attractive proposition, and many schools are now investing in solutions offered by companies like Citrix and NComputing.

    What is a thin client network?

    In a typical network, each computer is independent. It has its own set of installed software and stores its own files on itself.

    In a thin client network, everything happens on a central server. It feels like you’re using the computer in front of you, but you’re actually controlling a “session” on the server instead. All software and data is stored on the server, not on the computers themselves.

    Typically, thin client networks are either “session-based” (users control the server itself) or “virtualization-based” (users control virtual desktops stored on the server).

    The server can be located on the premises or in the cloud (on the Internet).

    What are the advantages of a thin client network?

    Thin client networks offer many benefits to schools:

    • Reduced costs - thin client computers are cheap to buy, cheap to run, and don’t need replacing every few years.
    • Reduced maintenance - less work required to install/update software, back up data, and manage the network.
    • Increased security - centralized data is easier to keep secure.
    • Increased flexibility - users can potentially access their software and files from anywhere using any device.

    Can Clicker 7 and DocsPlus be used on thin client networks?

    Yes! While we can’t test every thin client system, we’re not aware of any intrinsic compatibility problems and plenty of our customers are using Clicker 7 and DocsPlus on thin client networks without issue.

    However, there are two important things to mention.

    First, thin client networks don’t support per-computer licensing. Therefore, you must have an Unlimited OneSchool License of Clicker 7 or DocsPlus.

    Finally, Clicker 7 and DocsPlus have to activate a license before they can be used. This normally happens automatically over the Internet during installation. However, depending on the type of thin client network you have, Clicker 7 and DocsPlus may require activation every time the program is launched.

    If this happens, it will be necessary to activate Clicker 7 and DocsPlus via command line. In most cases, this can be automated by creating a Scheduled Task that runs at user logon. For details, please read this support article.

  • Clicker 7 – Bett Awards Finalist!

    We’re very excited to announce that Clicker 7 is a Bett Awards finalist in the ‘Special Educational Needs’ category.

    Considered by many as the most esteemed accolade in the industry, the awards highlight the most creative and innovative educational technology solutions available to today’s teachers and learners. Over the years, Clicker has won seven Bett Awards – we really hope that this will be number eight!

    Thank you to everyone who has shared their Clicker 7 success stories with us this year – the judges are especially eager to hear how teachers are using the shortlisted products in their classrooms.

    Here are a couple of examples from the success stories we’ve already received:

    “We’ve seen a lot of successes already, particularly from our children with dyslexia. They find the Dyslexie font so much easier to read, and the ability to rehearse and record ideas first using the Voice Notes tool is a brilliant innovation.” - Suzanne Lazarus, Inclusion leader

    “They absolutely loved using it! They love that they are able to listen to the different words in the activity themselves rather than having to ask a teacher, and having the speech feedback once they’ve finished a sentence helps them to go back in and self-correct.” - Lorna Bruce, Special Education Teacher

    We always love hearing about how our products are helping you and your students – please don’t hesitate to get in touch with us if there’s anything you would like to share!

    The winner will be announced during the Bett Show in January – we’re keeping our fingers crossed until then!

  • Setting the Scene with Clicker

    We have recently published a series of Clicker resources that are designed to help students use adjectives to create oral descriptions of people, places, or objects from traditional stories. The Adjective Options – Places set is ideal for students developing settings for stories.

    I have created a short video to demonstrate one way to use the set with your class.

    Be sure to visit LearningGrids for many more adjective resources and descriptive writing activities.

  • Getting Creative with Clicker at Thanksgiving Time

    With Thanksgiving right around the corner, it’s time to start planning your classroom activities. Clicker 7 has you covered with activities ranging from pre-writing to independent writing. More and more, classroom teachers are having to support a wide-range of learners in the same setting. Differentiating in a timely manner can be a difficult task…

    Time to visit LearningGrids!

    Searching “Thanksgiving” in LearningGrids gives me 36 results. Let’s get to planning!

    This is a Thanksgiving Dinner Matching Set.


    This set helps students to identify different foods associated with Thanksgiving – it’s a great activity for learners working at a pre-reading/writing level. We can also make this a bit more challenging for the same student who has progressed, or for a student working at a higher reading level. Through Edit View, I can change the choice from “picture” to “word.”


    Clicker Books, created from scratch or downloaded from LearningGrids, provide word prediction, speech feedback, and writing support grids . The "Thanksgiving Traditions" Set provides both Picture and Word Banks to help students create their own book on this popular holiday topic.


    For students working at an independent writing level, we have a Thanksgiving Haiku Word Bank, which provides 1, 2, and 3 syllable words related to Thanksgiving.


    These are just 3 of the 36 Thanksgiving resources available for download. Make sure to look through the other Clicker Sets related to Thanksgiving and see if they will be a good fit for the students in your classroom!

    If you have any questions about finding, downloading, or editing Clicker Sets in LearningGrids, please email us at

  • There are many reasons why Clicker 7 is a fantastic tool for supporting learners with dyslexia.

    In this post, I’m going to explore some of the visual changes that you can make to Clicker.

    Some students describe various difficulties when trying to read text on a screen. Text can appear in-motion (vibration) or compressed. Individual letters can be difficult to distinguish. Those with tails (such as ‘y’,’j’, and ‘g’) are problematic. Similarly-shaped letters, or those that are reflections of each other (like ‘b’ and ‘d’) can also present challenges.

    Many learners with dyslexia have color overlays or colored glasses to assist them while reading. Black and white text has long been considered a poor choice for certain learners. Recent research has given additional credibility to this intervention by suggesting that dyslexia is primarily a visual learning difficulty.

    You can address all these issues with Clicker 7 by adjusting the ‘Accessibility’ settings (found on the ‘Options’ ribbon).

    In this example, you can see the standard Clicker settings with the Sassoon CR font in black, on a white background. Learners with dyslexia may struggle to read this:


    In the second example, we have changed Clicker to use custom display colors and selected the ‘Dyslexie’ font, which is included in Clicker 7.


    You can see that the letters are much easier to distinguish in the second example – the ‘d’ & the ‘b’ are more distinct from each other and the tails on the ‘y’, ’j’, and ‘g’ are very different.

    The font itself is heavy-based and loosely spaced – this helps to combat vibration and compression.

    To watch a video I’ve created this topic, please click here.

  • Clicker 7 Research – Angus Council

    A study has recently been undertaken by Angus Council (a UK school district) throughout eight of its elementary schools to investigate the impact of using Clicker 7 to support writing. Clicker was used to support children across the ability spectrum, including those who usually had no additional support, and those who had significant levels of additional support.

    The study found that students experienced considerable benefits from using Clicker 7, throughout all eight schools:

    • Use of Clicker 7 resulted in almost three times the number of words being written, with more than twice the number of multi-syllabic words used.
    • Students requiring significant or average support took over a third less time to complete their work when using Clicker 7, and with over four times less help needed.
    • Overall, students required help or prompting 6.5 times less when using Clicker 7 to support their writing, highlighting the significance of Clicker 7 in encouraging independent work.



    Feedback from teachers and students has also been extremely positive:

    "I much prefer writing using Clicker. It helps me with my spelling."

    "Clicker greatly increases the children's motivation to write."

    "Students have benefited enormously. I have observed greater confidence and independence in their work."

    You can read the report in full here.

    If you’d like to find out how Clicker will help you raise writing achievement at your school, please get in touch so that we can arrange a free demonstration! Email us at or give us a call at 203 221 2697.

  • Funding Your Software and Apps Purchases


    Over the last couple of months, I have had many conversations with customers who are eager to upgrade to Clicker 7 before the upgrade window closes at the end of this year, or adopt the brand new Chromebook Apps, but are unsure about alternative sources of funding if they have missed this year’s budget allocation from their school district.

    If you ever find yourself in this situation, did you know we have a section of our website dedicated to federal funding? Here you will find a guide to both competitive grants and federal entitlement programs, some of which you may not have come across before. Each funding option has a summary and links to external sites so that you can find out more. We have also listed Crick Software products aligned to each of the options. We even have a section giving tips for success!

    The recently approved discretionary funding for Fiscal Year 2017-18 (which includes Education funding) highlights areas for increases this year, including the Individuals with Disabilities Education Act (IDEA) and Student Support and Academic Enrichment (SSAE). Both of these can be found on our Federal Funding Sources page.

    When applying for funding, you will often be required to provide evidence to support your application. We’ve recently published a Clicker 7 study by Angus Council which found that students requiring significant or average support took over a third less time to complete their work when using Clicker 7. We also have a range of Success Stories and product reviews which customers have found useful in supporting their funding bids.

    If you need any further information or support for your funding application, don’t hesitate to reach out to us at 1 866 332 7425, or by email to

  • Apple Releases iOS 11

    Every September, Apple releases a major upgrade to the iOS software that runs on iPhones and iPads across the world.

    This year, they’ve given us iOS 11, which includes many exciting new features and big changes that affect the way users interact with their devices.

    Key highlights include:

    • A new Dock that provides quick access to favorite and recent apps.
    • A new Files app that organizes all files from your apps and cloud services.
    • A redesigned Control Center that makes adjusting common settings like volume and Bluetooth even easier, and you can now choose which controls are shown.
    • A redesigned App Store that makes it easier to discover new apps.
    • New Augmented Reality technologies that allow apps to display content on top of real-world scenes.
    • The ability to easily share your WiFi passwords with friends.

    Amidst all the excitement, many websites and news articles are reporting that iOS 11 is the first release to drop 32-bit support, leaving it unable to run approximately 187,000 apps (about 8% of the App Store). Understandably, this has caused some concern among users.

    Fortunately, the truth of the matter is less worrying. These are old apps that have been abandoned by their developers and not updated for several years. Yet despite this, some are still in popular use! Users of these apps will be forced to seek out newer alternatives.

    Rest assured, our Clicker Apps have been 64-bit for several years now, so they are unaffected by this change.

    In fact, over the last few months, we’ve been rigorously testing all of our Clicker Apps in developer preview versions of iOS 11. As a result, we’re proud to announce that every Clicker App was compatible with iOS 11 at launch!

    For guidance about upgrading your device to iOS 11, please consult this Apple support article:

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