System Requirements for viewing a webinar

Typically there are two different set-ups for viewing a webinar:

  1. You are listening to a public webinar as an individual
    - You need headphones / speakers
  2. You are listening to a public webinar as a group
    - You need speakers and ideally a projected image for larger groups

For the full system requirements for viewing a webinar click here.

Asking questions in a Public webinar:

As we mute all attendees in public webinars, to ask questions please use the chat window near the bottom of the GoToWebinar control panel. If you cannot see the full panel you may need to click on the icon to make it slide out from the side of the screen.

Click on the icon to slide out the panel.
 
  Type any questions into the chat window.
     
     
You may need to install Java – you can do this (for free) here: www.java.com

To test your set up before the live webinar, please use the testing link provided in the email you receive after registering for the webinar.

If you are unable to connect to a live webinar, please call the appropriate number below where Citrix will be able to assist you in connecting to the webinar.

Country  Long Distance: Toll Free:
United States +1 805 617 7000 800 263 6317
Australia +1 805 617 7000   
1800 194 319
Austria +43 7 20881506 0800 296 430
Belgium   
+32 50 58 0522 0800 715 02
Brazil   
+55 11 3516 9062 800 892 1085
Canada (English) +1 805 617 7000
866 998 6710
Canada (Français) +1 805 617 7501 (888) 532-1187
China (North) not available 10 800 713 1475
China (South) +86 20 2889 3241 10 800 130 1459
Denmark +45 69 96 02 78   
80 88 49 33
Finland   
+1 805 617 7000   
0800 111 002
France +33 97 518 1748   
0800 90-4924
Germany +49 892 2061 257 0800 182 4786
Hong-Kong +1 805 617 7000   
800 968 495
Iceland +1 805 617 7000   
800 9734
Ireland +353 7 6606 0855 1800 630 136
India   
+1 805 617 7000
000 800 650 1684
Israel +972 3 763 0601  
Italy +1 805 617 7000 800 789 729
Japan +1 805 617 7000 00531 130 908
Mexico   
+52 553 686 9789  
Netherlands +31 34 778 8102 0800 022 3729
New Zealand +64 9 974 9600 0800 44 7438
Norway +1 805 617 7000 800 16 167
Portugal +1 805 617 7000 800 813 086
Singapore +65 3158 2034 8001301830
South Africa +1 805 617 7000 0800 982 477
Spain 805-617-7000 900941356
Sweden   
+46 8 525 032 22 020 798 124
Switzerland +41 43 508 0146   
800 836 170
United Kingdom +1 805 617 7000 0800 404 9279