Error: 1317 during installation
During installation, you receive the following error message:
Error 1317. An error occurred while attempting to create the directory
This error is caused by a security feature introduced in the Windows 10 April Update (1803). The intention is to prevent malware from overwriting your personal files.
To solve the problem:
- Open the Windows Start menu, start typing controlled folder access and click the result when it appears (black shield icon).
- Turn the feature off. Answer yes to any security messages.
- Retry the installation.
- After the installation has finished, follow the Related article for your product below.
Information for Network Administrators
The Controlled folder access feature can be configured via Group Policy:
- Article Id
- 2nd May 2018
- Last revised
- 30th April 2018
- Applies to
- Clicker 6
- Clicker 7
- DocsPlus for Windows and Mac