DPAWH4 - Cannot start evaluation because "Your subscription has expired"

Applies To

  • DocsPlus for Chromebook
  • Google Education Domains only

Symptoms

You have downloaded the DocsPlus app from the Chrome Web Store.

However, when you launch it, you get this error message:

Your DocsPlus subscription has expired

Your subscription has expired. Please place your renewal order or contact us for help.

Resolution

You are seeing this error message because someone else within your organization's Google Domain has already evaluated DocsPlus.

In some circumstances, it may be possible to arrange an additional evaluation. To request this, please contact Support.