DPWH34 - The Predictor icon is disabled

Applies To

  • DocsPlus for Windows

Symptoms

When the prediction database becomes corrupted, the Predictor icon in the ribbon will be disabled.

Resolution

Please take the following steps to resolve this problem:

  1. In Windows Explorer, browse to: C:\ProgramData\Crick Software\Predictor
  2. Delete all of the files in the folder.
  3. The Prediction database will be recreated when DocsPlus is next launched.

Information

The Predictor can also be disabled when Exam mode is turned on. Please see DPWH35 for more information.