DPWH20 - I can't delete files from Explorer

Applies To

  • DocsPlus for Windows

Symptoms

When I right-click on a file in Explorer, "Delete" is dimmed in the menu

OR

"Delete" is available in the right-click menu, but when I click on it, I get a message saying the file cannot be deleted.

Resolutions

If Delete is dimmed, it's because you are in the Safe folder. To avoid accidental deletion, files in these folders can't be deleted from Explorer. Instead, follow these steps to browse to the files in Windows Explorer and delete them from there:

  1. From the DocsPlus ribbon at the top of the screen click Options > Program Management.
  2. The Program Management window appears, select the ‘Folder Locations’ tab.
  3. Click the path next to “Shared DocsPlus Files:”, then go into the Safe folder to delete the file.

If you are getting an error message when you try to delete, this is because you don't have the permissions to do this. Please ask your IT Technician to browse to the Shared DocsPlus Files folder location to delete the files.