DPWH18 - Cannot hear playback of a sound recording in DocsPlus
Cannot hear playback of a sound recording in DocsPlus.
To solve the problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:
Log into the computer as an Administrator.
Click this link to start the download:
When the download has finished, run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
When the installation has finished, restart the computer.
You should now be able to hear playback of a sound recording in DocsPlus.
DocsPlus uses Visual C++ components to record sounds.
On rare occasions, these components don't register properly when DocsPlus gets installed. Manually installing the Visual C++ components solves the problem.