DPWH18 - Cannot hear playback of a sound recording in DocsPlus

Applies To

  • DocsPlus for Windows

Symptoms

Cannot hear playback of a sound recording in DocsPlus.

Resolution

To solve the problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:

  1. Log into the computer as an Administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. When the download has finished, run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

You should now be able to hear playback of a sound recording in DocsPlus.

Information

DocsPlus uses Visual C++ components to record sounds.

On rare occasions, these components don't register properly when DocsPlus gets installed. Manually installing the Visual C++ components solves the problem.