DPWH17 - Can't open downloaded DocsPlus Installer file

Applies To

  • DocsPlus for Windows

Symptoms

After downloading the DocsPlus Installer, the following message appears when trying to open the file:

How do you want to open this file?

or

Choose the program you want to use to open this file

Resolution

On rare occasions, if using Internet Explorer, the file may download with an incorrect name.

As a result, Windows doesn't know what type of file it is and asks you how to open it.

To solve the issue, add .exe to the end of the filename:

  1. Browse to the downloaded file's location.
  2. Right-click the file and choose Rename.
  3. Move the text cursor to the end of the filename.
  4. Type .exe and then press the Enter key to finish.

The file's icon will change and it will now open correctly when double-clicked.