DPWH16 - DocsPlus has detected that there is a problem with SAPI5

Applies To

  • DocsPlus for Windows


This error message appears when DocsPlus launches:

DocsPlus has detected that there is a problem with SAPI5.


When DocsPlus launches, it tries loading all speech engines on the computer. This includes third-party speech engines. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or leftover registry entries from a program that didn't uninstall correctly.

Third-party programs

We can provide specific workarounds for the problems caused by these third-party programs:

  • Co:Writer
  • Dragon NaturallySpeaking
  • Textease

If any of these programs are (or were) installed on your computer, please contact Support.

Troubleshooting Guide

Identifying the problem requires some trial and error. We have written a guide for customers to follow that explains each step of the process (see below).

This involves editing the Windows Registry, which we recommend that you pass to your ICT Support.