C7WH33 - Nothing happens when launching Clicker 7

Applies To

  • Clicker 7 for Windows

Symptoms

When you try to launch Clicker 7, nothing happens.

Resolution

The most likely explanations for this behaviour are below. If neither apply to your situation, please contact Support.

Your Windows version is too old

To check which version of Windows your computer has:

  1. Hold the Windows key and press R to open the Run window.

  2. Type in winver and click OK.

Clicker 7 requires Windows 7Windows 8, or Windows 10.

If you have Windows XP or Windows Vista, your computer is incapable of running Clicker 7.

A faulty network installation

Your IT Department may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your organization's network.

If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.

In this situation, we recommend doing the following:

  1. Use Group Policy to uninstall Clicker 7 from all computers.

    If this isn't possible, use our UninstallClicker tool.

  2. Perform the steps in the Install to computers on a network section of the installation instructions to generate a new Clicker 7 MSI package.

    Create a new folder in your chosen network share for the new MSI package and provide a UNC path to it when prompted.

  3. Deploy your new Clicker 7 MSI package to a test computer.

    If Clicker 7 launches correctly, deploy the MSI to the remaining computers.