C7WH20 - Cannot hear playback of a sound recording in Clicker 7

Applies To

  • Clicker 7 for Windows

Symptoms

Cannot hear playback of a sound recording in Clicker 7.

Resolution

To solve the problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:

  1. Log into the computer as an Administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. When the download has finished, run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

You should now be able to hear sound recordings in Clicker 7.

Information

Clicker 7 uses Visual C++ components to record sounds.

On rare occasions, these components don't register properly when Clicker 7 gets installed. Manually installing the Visual C++ components solves the problem.