C7WH20 - Cannot hear playback of a sound recording in Clicker 7

Applies To

  • Clicker 7 for Windows

Symptoms

Cannot hear playback of a sound recording in Clicker 7.

Resolution

To solve the problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:

  1. Log into the computer as an Administrator.
  2. Visit www.microsoft.com/en-gb/download/details.aspx?id=48145
  3. Click Download.
  4. On the next page, select vc_redist.x86.exe only, and then click Next to start the download.
  5. When the download has finished, run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  6. When the installation has finished, restart the computer.

You should now be able to hear playback of a sound recording in Clicker 7.

Information

Clicker 7 uses Visual C++ components to record sounds.

On rare occasions, these components don't register properly when Clicker 7 gets installed. Manually installing the Visual C++ components solves the problem.