C7WH19 - Nothing happens when clicking the LearningGrids icon in Clicker Explorer

Applies To

  • Clicker 7 for Windows

Symptoms

Nothing happens when clicking the LearningGrids icon in Clicker Explorer.

Resolution

To solve the problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:

  1. Log into the computer as an Administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. When the download has finished, run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

Clicking the LearningGrids icon in Clicker Explorer will now display the website on the right.

Information

Clicker 7 uses Visual C++ components to display webpages.

On rare occasions, these components don't register properly when Clicker 7 gets installed. Manually installing the Visual C++ components solves the problem.