C6WH23 - Clicker 6 has stopped working on Windows Vista

Applies To

  • Clicker 6

Symptoms

When launching Clicker 6, the following error message is displayed: 

Clicker 6 has stopped working.

Resolution

This problem occurs after the following Windows Update is installed:
http://support.microsoft.com/kb/2758857

Not all Windows Vista computers are affected.

To fix the problem, please do the following:

  1. Uninstall the problematic Windows Update, its name ends in (KB2758857).
  2. Reboot the computer, then launch Clicker 6. If the problem persists, it may be necessary to reinstall Clicker 6.
  3. To prevent the update from being offered again, click Check for updates in the left pane. Wait while Windows looks for updates, then click View available updates. Right-click the KB2758857 update and choose Hide Update.