C6WH21 - Clicker 6 has detected that there is a problem with SAPI5

Applies To

  • Clicker 6 for Windows

Symptoms

When launching Clicker 6, you receive this error message:
Clicker 6 has detected that there is a problem with SAPI5.
This will stop all speech from working, please contact Crick Software Technical Support
.

Resolution

Please take the following steps to resolve the problem you are having:

  • Log onto the computer as an Administrator.
  • Uninstall Clicker 6.
  • Uninstall all other Text to Speech (TTS) software.
  • Install Clicker 6.
  • Test Clicker 6.
  • If it launches correctly, install the rest of the TTS programs one at a time, testing Clicker 6 after each one.

If the issue persists after completing these instructions, please contact us.

Information

The SAPI5 framework is part of Windows and is utilised by all speech engines.

When Clicker 6 launches, it tries loading all speech engines on the computer. This includes third-party speech engines, as well as those included with Clicker 6. The SAPI5 error message indicates that there was a problem doing this.

The problem could be caused by a faulty third-party speech engine, or by leftover registry entries from programs that did not uninstall properly, such as Clicker 5, Co:Writer, Dragon NaturallySpeaking, and Textease.

The more Text to Speech (TTS) software that is installed on the computer, the greater the chances of this issue occurring.