C6WH21 - Clicker 6 has detected that there is a problem with SAPI5
When launching Clicker 6, you receive this error message:
Clicker 6 has detected that there is a problem with SAPI5.
This will stop all speech from working, please contact Crick Software Technical Support.
Please take the following steps to resolve the problem you are having:
- Log onto the computer as an Administrator.
- Uninstall Clicker 6.
- Uninstall all other Text to Speech (TTS) software.
- Install Clicker 6.
- Test Clicker 6.
- If it launches correctly, install the rest of the TTS programs one at a time, testing Clicker 6 after each one.
If the issue persists after completing these instructions, please contact us.
The SAPI5 framework is part of Windows and is utilised by all speech engines.
When Clicker 6 launches, it tries loading all speech engines on the computer. This includes third-party speech engines, as well as those included with Clicker 6. The SAPI5 error message indicates that there was a problem doing this.
The problem could be caused by a faulty third-party speech engine, or by leftover registry entries from programs that did not uninstall properly, such as Clicker 5, Co:Writer, Dragon NaturallySpeaking, and Textease.
The more Text to Speech (TTS) software that is installed on the computer, the greater the chances of this issue occurring.