CCMWH11 - In-app purchases and the Volume Purchase Program

Applies To

  • Clicker Communicator for iPad

Symptoms

Your organization uses Apple's Volume Purchase Program (VPP) to purchase iPad apps.

If Clicker Communicator is purchased via VPP, is it still possible to download the extra voices and symbols?

Resolution

Typically, it isn't possible to make in-app purchases (free or paid) if an iPad app has been purchased through VPP.

When an iPad app is downloaded from the standard App Store, the purchase (free or paid) is associated with the Apple ID you're signed in with. This also applies to in-app purchases, but not VPP purchases.

Therefore, if you try making an in-app purchase within an iPad app that was purchased via VPP, the transaction is refused because there's no record of your Apple ID having purchased the app to begin with.

Apple has yet to address this issue.

In response, we created PCS and Widgit versions of Clicker Communicator, to ensure that VPP customers have access to their preferred symbol library. Unfortunately, it isn't feasible to create further variations containing extra voices.

Depending on the mobile device management system used by your organization, it may be possible to assign VPP-purchased apps to users instead of devices, which avoids the problem.