USBKWS3 - Automatic database update not working

Applies To

  • USB Keys 2

Symptoms

The automatic database update is not working.

Resolution

The most common reason for the automatic database update not working, is that the download is being blocked by a Firewall or proxy server.

To fix the problem you can add an exception to the Firewall or proxy server to allow the database update to be applied. If the Firewall or proxy server is located on your organization's network, your IT Technician will need to create access rules in order for the Firewall or proxy server to allow the database update through.

The URLs that they will need to add to the rules are:

Windows URL:

http://www.switchindex.com/database/USBKeysApps.uka

Apple Mac URL:

http://www.switchindex.com/database/USBKeysApps.muka